Social networking sites are a popular way for people to communicate with their peers, business contacts and keep up to date with their industry and no longer the preserve of teenagers to keep in touch with friends.

Most customers think about CRM as a sales and marketing system. But in many industries, the customer actually has more contact with customer service. When should CS be running the CRM show, and what changes when they do?

The popularity of the Twitter microblogging platform has soared over the past year. Many individuals are using Twitter within a business context, leading organisations to ask if Twitter should play a role in their corporate strategy and if so, how?

Savvy business leaders will always support wise IT spending. Meanwhile, astute financial management of IT gives CIOs flexibility to respond quickly to corporate actions such as the sale of a business unit or an acquisition.

Yes, you can save money in a CRM implementation and instill attitudes that provide the highest value to your organisation. Here's some practical advice about priorities, requirements, agile development tactics and more.